SaaS

Finished software, consumed over the network. You configure it and feed it data.

Examples

  • Microsoft 365, Google Workspace
  • Salesforce, ServiceNow
  • Datadog, Okta, 1Password

Responsibilities

  • Provider: everything except your data and config
  • You: users, permissions, data, integrations

Shared-responsibility caveat

Even in SaaS, your data and your users’ access are still your responsibility — this is where most SaaS incidents happen.